Terms of Service

Effective Date: January 1, 2026 | Last Updated: January 1, 2026

1. Acceptance of Terms

Welcome to BugSell. By accessing or using our marketplace platform, website, mobile applications, or any related services (collectively, the "Platform"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use the Platform.

These Terms constitute a legally binding agreement between you and BugSell ("we," "our," "us"). We reserve the right to update these Terms at any time. Your continued use of the Platform after changes are posted constitutes acceptance of the modified Terms.

Important: Please read these Terms carefully before using BugSell. By creating an account or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

2. Eligibility and Account Registration

2.1 Age Requirement

You must be at least 16 years old to use BugSell. By using the Platform, you represent and warrant that you meet this age requirement. If you are under 18, you may only use BugSell with the involvement and consent of a parent or legal guardian.

2.2 Account Creation

To access certain features of BugSell, you must create an account. When creating an account, you agree to:

• Provide Accurate Information: Supply truthful, accurate, current, and complete information during registration
• Maintain Information: Keep your account information up to date and accurate
• Secure Your Account: Maintain the confidentiality of your password and account credentials
• Notify Us: Immediately notify us of any unauthorized access, security breach, or suspicious activity
• Accept Responsibility: Take responsibility for all activities that occur under your account
• One Account: Maintain only one account per person (multiple accounts may be terminated)

2.3 Account Types

BugSell offers different account types:

Buyer Accounts

• For purchasing products from sellers
• Access to favorites, order history, and reviews
• No approval required

Seller Accounts

• For listing and selling products on the marketplace
• Subject to approval and verification
• Must comply with seller policies and quality standards
• May require business documentation and identity verification

Affiliate Accounts

• For promoting products and earning commissions
• Subject to approval and affiliate program terms
• Must comply with affiliate marketing policies

2.4 Account Suspension and Termination

We reserve the right to suspend or terminate your account if:

• You violate these Terms or our policies
• You engage in fraudulent, illegal, or harmful activity
• You provide false or misleading information
• Your account is inactive for an extended period
• We determine termination is necessary for legal or business reasons

3. Marketplace Rules and Conduct

3.1 Prohibited Items and Activities

You may not list, sell, purchase, or promote:

Illegal or Regulated Items:

• Illegal drugs, controlled substances, or drug paraphernalia
• Weapons, firearms, ammunition, or explosives
• Stolen goods or items obtained through fraud
• Counterfeit currency, documents, or identification
• Items that violate export control or sanctions laws

Infringing or Unauthorized Goods:

• Counterfeit, replica, or knock-off products
• Items that infringe intellectual property rights (copyright, trademark, patent)
• Unauthorized branded merchandise
• Pirated digital content or software

Dangerous or Restricted Items:

• Hazardous materials or chemicals
• Prescription medications or medical devices
• Tobacco products or e-cigarettes (where prohibited)
• Alcohol (subject to local regulations)
• Adult content or services
• Live animals or endangered species products

Prohibited Services:

• Services that violate laws or regulations
• Multi-level marketing or pyramid schemes
• Services requiring professional licenses (unless properly licensed)

3.2 User Conduct

All users must:

Comply with Laws:

• Follow all applicable local, state, national, and international laws
• Respect intellectual property rights
• Honor consumer protection regulations
• Comply with tax and business registration requirements

Act Honestly and Fairly:

• Provide accurate and truthful information
• Not engage in fraudulent, deceptive, or misleading practices
• Not manipulate prices, reviews, ratings, or search rankings
• Not create fake accounts or use bots

Respect Others:

• Treat other users with respect and professionalism
• Not harass, abuse, threaten, or discriminate against others
• Not spam, phish, or send unsolicited communications
• Not impersonate others or misrepresent affiliations

Protect the Platform:

• Not interfere with platform operation or security
• Not attempt to gain unauthorized access to systems or data
• Not use automated tools (bots, scrapers) without permission
• Not circumvent security measures or access controls

3.3 Seller Responsibilities

As a seller on BugSell, you must:

Product Listings:

• Accurately describe products with clear, honest descriptions
• Provide high-quality, representative photos
• Specify all relevant details (size, color, materials, condition)
• Disclose any defects, damage, or limitations
• Set fair and transparent pricing
• Honor advertised prices and promotions

Order Fulfillment:

• Process orders promptly (within 1-3 business days)
• Ship products within stated timeframes
• Provide accurate shipping and delivery estimates
• Use appropriate packaging to prevent damage
• Provide tracking information when available
• Confirm shipment and delivery

Customer Service:

• Respond to buyer inquiries within 48 hours
• Provide professional and courteous support
• Address issues and complaints promptly
• Honor your stated return and refund policies
• Resolve disputes in good faith

Compliance:

• Comply with all applicable laws and regulations
• Collect and remit applicable taxes
• Maintain required business licenses and permits
• Follow product safety and labeling requirements
• Respect intellectual property rights

Quality Standards:

• Maintain high product quality
• Ensure products match descriptions and photos
• Package items securely and professionally
• Maintain positive seller ratings and feedback

3.4 Buyer Responsibilities

As a buyer on BugSell, you must:

Purchasing:

• Provide accurate shipping and payment information
• Complete purchases in good faith
• Pay for items promptly
• Not make fraudulent or unauthorized purchases

Communication:

• Communicate respectfully with sellers
• Ask questions before purchasing if uncertain
• Respond to seller messages in a timely manner
• Provide necessary information for customizations

Returns and Reviews:

• Follow seller's return and refund procedures
• Return items in original condition (unless defective)
• Leave honest, fair, and accurate reviews
• Not leave reviews in exchange for compensation
• Not threaten negative reviews to obtain refunds

4. Payments, Fees, and Pricing

4.1 Payment Processing

Payment Methods:

• All payments are processed through secure third-party payment gateways (primarily Stripe)
• Accepted payment methods: credit cards, debit cards, digital wallets
• By making a purchase, you agree to the payment processor's terms and conditions
• BugSell does not store complete credit card numbers

Payment Authorization:

• You authorize us to charge your payment method for purchases
• You represent that you have the right to use the payment method
• You are responsible for any fees charged by your bank or card issuer

4.2 Seller Fees and Commissions

Sellers are subject to the following fees:

Platform Commission:

• A percentage of each sale (typically 5-15%)
• Rate displayed in your seller dashboard
• Deducted automatically from sale proceeds

Payment Processing Fees:

• Charged by payment processors (typically 2.9% + $0.30 per transaction)
• Varies by payment method and region
• Deducted from sale proceeds

Additional Fees:

• Premium features or promoted listings (optional)
• Expedited payout processing (optional)
• Currency conversion fees (if applicable)

Fee Transparency:

• All fees are clearly disclosed before listing
• Detailed fee breakdowns available in seller dashboard
• No hidden fees or surprise charges

4.3 Payouts

Payout Schedule:

• Sellers can request payouts according to the schedule in their dashboard
• Minimum payout threshold applies (typically $25-$50)
• Payouts processed via Stripe Connect

Payout Timing:

• Standard payouts: 2-5 business days
• Expedited payouts: 1 business day (may incur additional fee)
• First payout may have extended hold period for verification

Payout Holds:

• Funds may be held for security review
• Holds applied for dispute resolution
• Holds for high-risk transactions or new sellers
• Holds released when issues are resolved

4.4 Pricing and Currency

Price Setting:

• Sellers set their own prices
• Prices must be fair and not misleading
• Prices displayed in buyer's selected currency
• Currency conversion rates provided by payment processors

Price Changes:

• Sellers may update prices at any time
• Price changes do not affect pending orders
• Sale prices and promotions must be honored

4.5 Taxes

Seller Tax Responsibilities:

• Sellers are responsible for determining applicable taxes
• Sellers must collect and remit sales tax, VAT, or GST as required by law
• Sellers must maintain proper tax records
• Sellers are responsible for income tax on earnings

Platform Tax Collection:

• BugSell may collect taxes on behalf of sellers where legally required
• Tax collection varies by jurisdiction
• Tax information available in seller dashboard

Buyer Tax Responsibilities:

• Buyers may be responsible for import duties, customs fees, or VAT
• International orders may incur additional taxes
• Buyers should check local regulations

5. Intellectual Property

5.1 Platform Content and Trademarks

BugSell Ownership:

• All content on the Platform (text, graphics, logos, software, design) is owned by BugSell or our licensors
• Protected by copyright, trademark, and other intellectual property laws
• "BugSell" and related marks are trademarks of BugSell

Restrictions:

• You may not copy, modify, distribute, or create derivative works
• You may not use our trademarks without written permission
• You may not reverse engineer or decompile our software

5.2 User Content License

Your Content:

• You retain ownership of content you post (listings, photos, descriptions, reviews)
• You grant BugSell a worldwide, non-exclusive, royalty-free license to:
  • Use, display, reproduce, and distribute your content
  • Modify and adapt content for platform operation
  • Sublicense content to service providers
  • Use content for marketing and promotional purposes

Your Representations:

• You own or have rights to the content you post
• Your content does not infringe third-party rights
• Your content complies with these Terms and applicable laws

5.3 Intellectual Property Infringement

Reporting Infringement:

• If you believe content infringes your rights, see our Intellectual Property Policy and DMCA Policy
• Submit takedown notices to ip@bugsell.com
• Provide required information for valid notices

Repeat Infringer Policy:

• We will terminate accounts of users who repeatedly infringe intellectual property rights
• Three strikes policy for verified infringement

Counter-Notices:

• If your content was removed, you may submit a counter-notice
• Follow DMCA counter-notice procedures
• Content may be restored if counter-notice is valid

5.4 Prohibited Use of Platform

You may not:

• Frame or mirror any part of the Platform
• Use automated tools to access or scrape the Platform
• Interfere with platform security or functionality
• Bypass access restrictions or authentication
• Use the Platform for unauthorized commercial purposes

6. Orders, Shipping, and Delivery

6.1 Order Process

Placing Orders:

• Orders are placed directly with sellers
• You enter into a contract with the seller, not BugSell
• BugSell facilitates the transaction but is not a party to the sale

Order Confirmation:

• You receive confirmation when order is placed
• Seller receives notification to fulfill order
• You can track order status in your account

Order Cancellation:

• Buyers may cancel before seller ships (subject to seller policy)
• Sellers may cancel if unable to fulfill
• Cancellation refunds processed according to payment method

6.2 Shipping and Delivery

Seller Responsibility:

• Sellers are responsible for shipping products
• Sellers must ship within stated timeframes
• Sellers must provide tracking when available

Shipping Costs:

• Shipping costs displayed at checkout
• Costs set by sellers based on shipping method and destination
• Free shipping may be offered by some sellers

Delivery Times:

• Delivery estimates are approximate, not guaranteed
• Delays may occur due to carrier issues, customs, or other factors
• See our Shipping & Delivery Policy for details

International Shipping:

• International orders may incur customs fees, duties, or taxes
• Buyer is responsible for additional fees
• Delivery times longer for international orders

6.3 Returns and Refunds

Return Policies:

• Return policies are set by individual sellers
• Policies must comply with our minimum standards
• Policies displayed on product pages

Refund Process:

• See our Refund Policy and Returns & Exchanges Policy
• Submit return requests through your account
• Refunds processed to original payment method

Exceptions:

• Some items may be non-returnable (personalized, custom, final sale)
• Defective or damaged items eligible for return regardless of policy

7. Disputes and Resolution

7.1 Buyer-Seller Disputes

Direct Resolution:

• We encourage buyers and sellers to resolve disputes directly
• Use our messaging system to communicate
• Work in good faith to find a solution

Platform Assistance:

• If direct resolution fails, contact our support team
• We may mediate disputes and provide guidance
• We may make final decisions in certain cases

Dispute Types:

• Item not received
• Item not as described
• Defective or damaged items
• Refund or return issues

7.2 Chargebacks and Payment Disputes

Chargeback Policy:

• Fraudulent chargebacks may result in account suspension or termination
• Sellers may be held liable for chargebacks due to non-delivery or misrepresentation
• We may provide evidence to payment processors for chargeback disputes

Payment Disputes:

• Contact us before initiating chargebacks
• We will work to resolve payment issues
• Unjustified chargebacks may result in fees or account restrictions

7.3 Limitation of BugSell's Role

Marketplace Platform:

• BugSell is a platform connecting buyers and sellers
• We are not a party to transactions between users
• We do not guarantee product quality, safety, or legality
• We are not responsible for seller conduct or product issues

No Warranty:

• We do not endorse or verify sellers or products
• We do not guarantee transaction outcomes
• Users transact at their own risk

8. Limitation of Liability

8.1 Platform "As Is"

The Platform is provided "as is" and "as available" without warranties of any kind, express or implied, including but not limited to:

• Warranties of merchantability
• Fitness for a particular purpose
• Non-infringement
• Accuracy, reliability, or availability
• Error-free or uninterrupted operation

8.2 Limitation of Damages

To the fullest extent permitted by law, BugSell shall not be liable for:

Indirect Damages:

• Indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, or business opportunities
• Loss of goodwill or reputation
• Cost of substitute goods or services

User-Related Damages:

• Damages arising from user content, products, or conduct
• Damages from seller non-performance or product issues
• Damages from buyer payment issues or disputes
• Damages from third-party actions

Maximum Liability:

• Our total liability shall not exceed the amount paid by you to BugSell in the past 12 months
• Or $100, whichever is greater

8.3 Exceptions

Some jurisdictions do not allow limitation of liability for certain damages. In such cases, our liability is limited to the fullest extent permitted by law.

9. Indemnification

You agree to indemnify, defend, and hold harmless BugSell, its affiliates, officers, directors, employees, agents, and partners from any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising from:

• Your use of the Platform
• Your violation of these Terms or our policies
• Your violation of any third-party rights (including intellectual property rights)
• Your content, products, or listings
• Your conduct or interactions with other users
• Your breach of any representations or warranties

This indemnification obligation survives termination of these Terms and your use of the Platform.

10. Termination and Suspension

10.1 Termination by You

Account Closure:

• You may close your account at any time through account settings
• Closing your account does not relieve you of obligations for completed transactions
• Outstanding fees, refunds, or disputes must be resolved

Effect of Closure:

• Access to Platform features will be terminated
• Your content may be deleted (subject to legal retention requirements)
• You may not create a new account without our permission

10.2 Termination by BugSell

We reserve the right to suspend or terminate your account at any time, with or without notice, for:

Policy Violations:

• Violation of these Terms or our policies
• Fraudulent, illegal, or harmful activity
• Listing prohibited items or engaging in prohibited conduct
• Intellectual property infringement

Performance Issues:

• Excessive chargebacks or disputes
• Poor seller performance or ratings
• Failure to fulfill orders or provide customer service

Other Reasons:

• Inactivity or account abandonment
• Risk to platform security or integrity
• Legal or regulatory requirements
• Any reason at our sole discretion

10.3 Effect of Termination

Upon termination:

• Your right to use the Platform ceases immediately
• We may delete your account and content
• Outstanding financial obligations remain due
• You must cease using our trademarks and intellectual property
• Provisions that should survive (indemnification, liability limitations) remain in effect

10.4 Appeals

If your account is terminated, you may appeal by contacting support@bugsell.com with:

• Your account information
• Explanation of circumstances
• Evidence supporting your appeal

We will review appeals but are not obligated to reinstate accounts.

11. Governing Law and Dispute Resolution

11.1 Governing Law

These Terms are governed by the laws of [Your Jurisdiction], without regard to conflict of law principles. You agree to submit to the jurisdiction of courts in [Your Jurisdiction] for any disputes.

11.2 Arbitration Agreement

Binding Arbitration:

• Any disputes arising from these Terms or your use of the Platform shall be resolved through binding arbitration
• Arbitration conducted under rules of [Arbitration Organization]
• Arbitration held in [Location] or remotely

Exceptions to Arbitration:

• Small claims court actions (under jurisdictional limits)
• Injunctive relief for intellectual property infringement
• Enforcement of arbitration awards

Class Action Waiver:

• You waive the right to participate in class actions, class arbitrations, or representative actions
• Disputes must be brought individually

Opt-Out:

• You may opt out of arbitration within 30 days of accepting these Terms
• Send written notice to legal@bugsell.com

11.3 Informal Resolution

Before initiating arbitration or litigation, you agree to:

• Contact us at support@bugsell.com to attempt informal resolution
• Provide detailed description of the dispute
• Work in good faith to resolve the issue

12. General Provisions

12.1 Entire Agreement

These Terms, together with our Privacy Policy and other referenced policies, constitute the entire agreement between you and BugSell regarding use of the Platform.

12.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.

12.3 No Waiver

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision. Any waiver must be in writing and signed by us.

12.4 Assignment

Your Rights:

• You may not assign or transfer these Terms or your account without our written consent
• Any unauthorized assignment is void

Our Rights:

• We may assign these Terms to any affiliate, successor, or acquirer
• We may delegate our obligations to service providers

12.5 Force Majeure

We are not liable for delays or failures in performance resulting from causes beyond our reasonable control, including:

• Natural disasters, pandemics, or acts of God
• War, terrorism, or civil unrest
• Government actions or regulations
• Internet or telecommunications failures
• Third-party service provider failures

12.6 Notices

To You:

• We may provide notices via email, platform notifications, or posting on the Platform
• Notices are effective when sent or posted

To Us:

• Send legal notices to legal@bugsell.com
• Send general inquiries to support@bugsell.com

12.7 Relationship

No agency, partnership, joint venture, or employment relationship is created between you and BugSell by these Terms or your use of the Platform.

12.8 Third-Party Rights

These Terms do not create any third-party beneficiary rights except as expressly stated.

13. Changes to Terms

13.1 Modifications

We may update these Terms from time to time to reflect:

• Changes in our practices or services
• Legal or regulatory requirements
• Security or fraud prevention measures
• Platform improvements or new features

13.2 Notice of Changes

Material Changes:

• We will notify you of material changes by:
  • Email to your registered email address
  • Prominent notice on the Platform
  • In-app notification (for mobile users)
• Notice provided at least 30 days before changes take effect

Non-Material Changes:

• Posted on this page with updated "Last Updated" date
• Effective immediately upon posting

13.3 Acceptance of Changes

Your Options:

• Accept: Continue using the Platform after changes take effect
• Reject: Close your account before changes take effect

Your continued use of BugSell after changes become effective constitutes acceptance of the updated Terms.

14. Contact Information

For questions, concerns, or requests regarding these Terms, please contact us:

General Inquiries

• Email: support@bugsell.com
• Help Center: https://bugsell.com/help
• Response Time: Within 48 hours

Legal Matters

• Email: legal@bugsell.com
• Subject: "Terms of Service Inquiry"

Seller Support

• Email: sellers@bugsell.com
• Seller Dashboard: Access support through your dashboard

Buyer Support

• Email: buyers@bugsell.com
• Live Chat: Available in your account

Mail

BugSell Legal Department
[Address Line 1]
[Address Line 2]
[City, State ZIP]
[Country]

By using BugSell, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

Last Updated: January 1, 2026
Effective Date: January 1, 2026