Shipping & Delivery Policy

Effective Date: January 1, 2026 | Last Updated: January 1, 2026

1. Overview

This Shipping & Delivery Policy explains how products purchased on BugSell are shipped and delivered. Since BugSell is a marketplace, individual sellers handle shipping and set their own shipping policies within our guidelines.

Key Points:

Sellers ship directly to buyers
Multiple shipping methods available
Tracking provided when available
Delivery times are estimates
International shipping available

2. Shipping Methods

2.1 Domestic Shipping (Within Country)

Standard Shipping:

Time: 5-7 business days
Cost: $5-$10 typically
Tracking: Yes
Insurance: Optional

Expedited Shipping:

Time: 2-3 business days
Cost: $15-$25 typically
Tracking: Yes
Insurance: Included

Express/Overnight:

Time: 1-2 business days
Cost: $25-$50 typically
Tracking: Yes
Insurance: Included

Free Shipping:

Offered by some sellers
May require minimum purchase
Usually standard speed
Check product page for details

2.2 International Shipping

Standard International:

Time: 10-30 business days
Cost: $15-$50+ depending on destination
Tracking: Usually available
Customs: Buyer responsible for fees

Express International:

Time: 3-7 business days
Cost: $50-$150+ depending on destination
Tracking: Yes
Customs: Buyer responsible for fees

Availability:

Not all sellers ship internationally
Check product page for shipping destinations
Restrictions may apply by country

2.3 Digital/Downloadable Products

Instant Delivery:

Delivered via email or download link
Within minutes of purchase
No shipping costs
Check spam folder if not received

3. Shipping Costs

3.1 How Costs Are Calculated

Factors:

Package weight and dimensions
Shipping destination
Shipping method selected
Seller's location
Carrier rates

Displayed at Checkout:

See exact shipping cost before purchase
Compare shipping methods
Total includes product + shipping + taxes

3.2 Free Shipping

When Available:

Minimum purchase amount (e.g., orders over $50)
Promotional periods
Seller-specific offers
Membership programs

Conditions:

May apply to standard shipping only
Domestic shipping only (usually)
Excludes certain items (oversized, heavy)
Check product page for details

3.3 Combined Shipping

Multiple Items from Same Seller:

Shipping costs may be combined
Potential savings on shipping
Calculated automatically at checkout

Multiple Items from Different Sellers:

Separate shipping charges apply
Each seller ships independently
Items may arrive on different days

4. Processing and Delivery Times

4.1 Processing Time

Definition: Time from order placement to shipment

Typical Processing:

1-3 business days: Ready-made items
3-5 business days: Made-to-order items
5-10 business days: Custom/personalized items
Varies: Vintage or sourced items

Displayed:

On product page
In order confirmation
May vary by seller

4.2 Shipping Time

Definition: Time from shipment to delivery

Domestic:

Standard: 5-7 business days
Expedited: 2-3 business days
Express: 1-2 business days

International:

Standard: 10-30 business days
Express: 3-7 business days

4.3 Total Delivery Time

Calculation:

Processing Time + Shipping Time = Total Delivery Time

Example:

Processing: 2 days
Shipping: 5 days
Total: 7 days (estimated)

Important:

Delivery times are estimates, not guarantees
Delays may occur (weather, holidays, customs)
Track your order for real-time updates

5. Order Tracking

5.1 Tracking Information

When Provided:

Seller ships your order
Tracking number generated
Email notification sent
Available in your account

How to Track:

Log in to your account
Go to "My Orders"
Click on order
View tracking information
Click tracking number to see details

Tracking Updates:

Package picked up
In transit
Out for delivery
Delivered

5.2 No Tracking Available

Some Shipments:

Economy shipping methods
International standard mail
Small, lightweight items

Alternative:

Estimated delivery date provided
Contact seller for updates
Wait until estimated delivery date passes
File claim if not received

6. Delivery

6.1 Delivery Methods

Doorstep Delivery:

Left at your door
Signature may be required
Safe place delivery (if requested)

Mailbox Delivery:

Small items fit in mailbox
No signature required

Signature Required:

High-value items
Seller's discretion
Prevents theft

Delivery to Neighbor/Office:

If you're not home
Carrier's discretion
Notification left

6.2 Delivery Issues

Not Home for Delivery:

Carrier leaves notice
Reschedule delivery
Pick up at carrier facility
Authorize safe place delivery

Package Stolen:

Check with neighbors
Contact carrier
File police report
Contact seller
Seller may file insurance claim

Damaged Package:

Photograph damage
Don't discard packaging
Contact seller immediately
Seller files carrier claim
Replacement or refund issued

Wrong Address:

Buyer's responsibility if incorrect address provided
Contact carrier immediately
May be able to redirect
Additional fees may apply

7. International Shipping

7.1 Customs and Duties

Buyer Responsibility:

Import duties and taxes
Customs clearance fees
VAT or GST (if applicable)

Not Included in Price:

Shipping cost doesn't include customs fees
Charged by your country's customs
Paid upon delivery or clearance

Customs Delays:

Packages may be held for inspection
Can add 5-15 days to delivery
Beyond seller's control

7.2 Prohibited Items

Cannot Ship Internationally:

Items restricted by destination country
Hazardous materials
Perishable goods
Certain electronics

Check Restrictions:

Review destination country's import rules
Contact seller before ordering
Customs may seize prohibited items

7.3 Lost in Customs

If Package Stuck:

Check tracking for updates
Contact local customs office
Provide required documentation
Pay any fees or duties
Contact seller if unresolved

8. Shipping Restrictions

8.1 Geographic Restrictions

Some Sellers Don't Ship To:

P.O. Boxes
APO/FPO addresses
Remote or rural areas
Certain countries

Check Before Ordering:

Product page shows shipping destinations
Enter address at checkout to verify
Contact seller with questions

8.2 Item Restrictions

Cannot Ship:

Hazardous materials
Flammable liquids
Pressurized containers
Lithium batteries (restrictions apply)
Perishable food (limited)

Shipping Limitations:

Oversized items (furniture, large art)
Fragile items (glass, ceramics)
High-value items (jewelry, electronics)

9. Seller Shipping Policies

9.1 Minimum Standards

All sellers must:

Ship within stated processing time
Provide tracking when available
Package items securely
Use appropriate shipping methods
Respond to shipping inquiries

9.2 Seller-Specific Policies

Sellers Set:

Processing times
Shipping methods offered
Shipping costs
Destinations served
Packaging standards

Review Before Buying:

Shipping policy on product page
Processing and delivery estimates
Shipping costs
International availability

10. Shipping Delays

10.1 Common Causes

Seller Delays:

High order volume
Inventory issues
Personal emergencies
Holidays

Carrier Delays:

Weather conditions
Natural disasters
Holidays and peak seasons
Mechanical issues

Customs Delays:

Inspections
Missing documentation
Duties not paid
Prohibited items

10.2 What to Do

If Order Not Shipped:

Check processing time
Contact seller after processing time passes
Seller should provide update
Cancel order if excessive delay

If Package Not Delivered:

Check tracking information
Wait until estimated delivery date passes
Contact carrier
Contact seller
File claim if lost

11. Lost or Damaged Packages

11.1 Lost Packages

Definition: Package not delivered within reasonable time

Process:

Verify tracking shows "lost"
Contact seller
Seller files carrier claim
Replacement or refund issued

Timeframes:

Domestic: 15 days past expected delivery
International: 30-45 days past expected delivery

11.2 Damaged Packages

Process:

Document damage with photos
Keep all packaging
Contact seller within 48 hours
Seller files carrier claim
Replacement or refund issued

Seller Responsibility:

Proper packaging
Adequate insurance
Filing carrier claims

12. Shipping Insurance

12.1 When Included

Automatically Included:

High-value items (over $100)
Fragile items
Expedited/Express shipping

Optional:

Standard shipping
Low-value items
Buyer can request

12.2 Coverage

Protects Against:

Loss in transit
Damage during shipping
Theft from carrier

Claim Process:

Seller files claim with carrier
Documentation required
Replacement or refund issued

13. Holidays and Peak Seasons

13.1 Shipping During Holidays

Expect Delays:

Major holidays (Christmas, New Year, etc.)
Peak shopping seasons (Black Friday, Cyber Monday)
Carrier volume increases
Processing times may extend

Plan Ahead:

Order early for holiday delivery
Check seller's holiday schedule
Choose expedited shipping if needed
Allow extra time for international orders

13.2 Seller Holiday Schedules

Sellers May:

Close shop for vacations
Extend processing times
Limit shipping methods
Update policies temporarily

Check:

Shop announcement banner
Product page for updates
Contact seller before ordering

14. Contact and Support

Shipping Questions

Before Ordering:

Check product page for shipping info
Contact seller with specific questions
Review seller's shipping policy

After Ordering:

Track order in your account
Contact seller for updates
Email: shipping@bugsell.com

Help Center:
https://bugsell.com/help/shipping

Live Chat:
Available in your account

Phone:
[Phone Number] (Mon-Fri, 9am-5pm)

Quick Reference

Processing Time: 1-10 days (varies by item)
Domestic Shipping: 5-7 days (standard)
International Shipping: 10-30 days (standard)
Tracking: Provided when available
Free Shipping: Check product page

Delivery Issues:

Not received: Wait 5 days past estimate, then contact seller
Damaged: Photograph and contact seller within 48 hours
Lost: Contact seller after 15 days (domestic) or 30 days (international)